Auto Repair Phone System

How Shopgenie consolidated all of Phils Pro Auto’s marketing and CRM tools into one platform

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FAQ’s

See our answers to
your questions.

Will it work with my existing phone hardware?

Shopgenie VOIP is built on Yealink phones. We may support other phone brands in the future. We've partnered with Yealink to offer new phones for your shop at discounted rates! See below about "Do I have to install it myself?"

Will I keep my current phone numbers?

Yes! We will port your shop's phone number from your current phone provider. There are very rare cases where we may not be able to port your number, in which case we can provide you with new local numbers.

What if my internet/wifi goes out?

We've got you covered. Shopgenie's VOIP system can automatically forward calls to cell phone(s) in case of an emergency power outage/internet outage at the shop.

How long does it take to set up?

Shopgenie VOIP can be setup and installed in under 1 hour, but in some cases may take longer for larger shops or more complex configurations.

Do I have to install it myself?

If you have an existing VOIP system at your shop, all you have to do (in most cases) is unplug your current phones, and plug in your new Shopgenie Phones, and the setup will happen automatically. If you do not currently use a VOIP system, Shopgenie has partnered with a nationwide network of IT installers to perform white-glove installation and training on your new Shopgenie VOIP system!

Can I track calls from my mailers?

Yes! You can create unique tracking numbers for Mailers. If you're already using a mailer service like Upswell, or Mailshark, we can help you port their tracking numbers to our call tracking, to better see how effective they are!

Do inbound and outbound calls get recorded?

If you're using Shopgenie Phones Lite, we're only able to record inbound calls. However, if you are using Shopgenie Phones Pro (our full VOIP system), we can record outbound calls too.

Can I call from my cell phone?

As of right now, you can configure your Shopgenie Phone system to forward calls from your shop line to your cell phone if you'd like. We will release a full companion app in the future that allows you to make/receive calls (as your shop line!) from your cell phone. If you'd like to be the first to beta test this app, please join our Shopgenie User Group!

Join 1,500+ shop owners who trust Shopgenie to grow their business

See our answers to your questions.

See our answers to
your questions.