How Shopgenie drove $190,000 in revenue from returning customers and consolidated vendors for Vincente's 5 stores

Vicente, the owner of five auto repair shops in the Kansas City area, faced a common challenge for growing businesses: managing multiple vendors to handle his shops' marketing needs. Each of his locations specialized in different vehicle types, from fully European to a mix of Asian, American, and fleet services. With four different vendors, each requiring separate logins and processes, managing marketing efforts became increasingly difficult, leading to inefficiencies and missed opportunities.

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When Vicente made the switch to Shopgenie, the difference was immediate and significant. Instead of juggling multiple platforms and vendors, Shopgenie provided a centralized solution that streamlined operations across all five of his locations. This not only simplified the daily tasks for his front-of-house staff but also enhanced the overall efficiency of his business. The ease of having everything in one place meant that processes were easier to follow, and his team could focus more on customer service and less on navigating various systems.

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One of the most impressive outcomes of implementing Shopgenie was the financial impact. Vicente’s team discovered that since integrating Shopgenie, they had generated an additional $190,000 in revenue from returning customers who booked appointments online. This figure was a game-changer, showcasing the power of Shopgenie’s automated systems that drive repeat business without requiring extra effort from the staff. The AI-driven technology behind Shopgenie’s CRM made pre-selling and follow-ups seamless, contributing to this substantial revenue boost.

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Looking ahead, Vicente is excited about the upcoming launch of Shopgenie’s new phone system, which promises to further consolidate his tools and eliminate the need for two additional vendors. The integration with their CRM will provide his marketing director with all the data needed in one place, making it easier to track customer interactions and business performance. This level of integration and simplicity is crucial for a business like Vicente’s that is looking to scale further.

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For other shop owners on the fence about adopting Shopgenie, Vicente’s advice is clear: "Don’t consider it. Just make the move." He emphasizes the importance of centralizing tools and processes, especially for those looking to scale and manage multiple locations effectively. By simplifying operations with Shopgenie, Vicente has not only improved efficiency but also increased revenue, proving that this platform is an invaluable asset for growing auto repair shops.

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