How Shopgenie increased Collins Auto Care's online booking from 1-2 appointments per week to 10 per day

Mike Collins, the owner of Collins Auto Care in Houston, Texas, has been serving his community for nearly 25 years, specializing in Asian and American vehicles. Over the years, Mike has tried several different programs to manage his shop’s workflow, but each one fell short of delivering the results he needed. It wasn't until he discovered Shopgenie that he found a solution that truly transformed his business operations.

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Before Shopgenie, Mike's approach to online scheduling was limited and not particularly effective. "We had a widget on our website, and people would fill it in, and it would send to our emails. We got an occasional one here and there, but it wasn't anything overwhelming," Mike explains. He admits that online scheduling wasn't a big attraction for him initially—until Shopgenie was installed. Suddenly, Collins Auto Care saw a dramatic increase in online bookings, going from just 1-2 appointments per week to as many as 10 per day. "It was absolutely amazing. I always tell people, I don't know what black magic you guys have in that, but it just, for some reason, generates a ton of appointments."

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The benefits of Shopgenie extend beyond just increased appointments. Mike’s service advisors have embraced the platform because it streamlines their workflow significantly. Previously, they had to sift through emails to find appointments, which was time-consuming and prone to errors. Now, Shopgenie automatically integrates appointments into Tekmetric, complete with all customer information, making the process seamless. "They love it because... they already know they've got all the customer's information, so they're ready to go," Mike says. This efficiency has allowed the team to focus more on service delivery rather than administrative tasks.

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On the customer-facing side, Shopgenie has also been a hit. Customers appreciate the ease of online booking, especially returning clients who find that much of their information is already filled out for them. The CRM features, including automated text messaging and review requests, have further enhanced customer satisfaction. Mike mentions that his team was initially hesitant about using Shopgenie's AI assistant, Jasmine, but now they find it invaluable. "It’s freed up a lot of time," Mike notes, allowing his team to maintain a personal touch with customers without the burden of handling every message manually.

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For any shop owners who might be on the fence about signing up for Shopgenie, Mike’s advice is clear: "Don’t ask questions. Just sign up." After trying numerous other programs, Mike was ready to revert to old-school methods before Shopgenie came along and solved his problems. "I was really glad because I did not want to have to go back to doing everything by hand," he concludes, highlighting the significant positive impact Shopgenie has had on his business.

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