How Shopgenie generates to 1-3 online appointments daily and 3-5 new reviews per week for Bock Automotive

Bill Bock, the owner of Bock Automotive in Pequannock Township, NJ, has navigated through various vendors over the years in search of the perfect solution to streamline his shop's operations and enhance customer engagement. From Kukui to MyShopManager, Broadly, and CustomerLink, Bill tried it all but never found a system that fully met his needs—until he discovered Shopgenie.

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Before implementing Shopgenie, managing appointments and customer communications was a time-consuming and often frustrating process. Now, with Shopgenie’s seamless integration with Tekmetric, Bock Automotive enjoys a level of efficiency that was previously out of reach. The shop now receives 1-3 online appointments per day, with each appointment automatically logged into their system, complete with all necessary notes. This automation ensures that no details are missed and that the team can focus more on providing top-notch service rather than administrative tasks.

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Beyond improving the appointment process, Shopgenie has significantly boosted Bock Automotive’s online reputation. The shop now receives 3-5 new reviews each week, a marked increase from their previous numbers. This steady influx of positive reviews has helped attract more customers and has been instrumental in the shop's growth.

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One of the key advantages Bill highlights is the time saved at the front counter. With customers entering their appointment details online, the staff no longer needs to spend time manually typing notes. Instead, they can focus on enhancing the customer experience. The quick and easy texting through Shopgenie’s dashboard further simplifies communication, making interactions with customers more efficient and effective.

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Looking ahead, Bill is eager for the release of Shopgenie’s new phone system, which will bring valuable tracking capabilities to his marketing efforts. For any shop owners considering Shopgenie, Bill’s advice is straightforward: "Don't even hesitate. You guys are always innovating. Excellent customer service. I can't say enough good about you guys." With Shopgenie, Bock Automotive has found a partner that not only meets but exceeds their needs, helping them grow and improve their business every step of the way.

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